Refund and Returns Policy

Problems with your order? We are here to help you.

14-Day Return Period

We will gladly refund or credit your purchase within 14 days from the date your merchandise was received. Shipping charges are not refunded.

Exceptions – Returns are not allowed for the following

  • Products that have been significantly used.
  • Products that are not in their original condition or have been altered.

Shipping returns

  • Contact Pioneer Leather Restoration by email within 14 days of receipt of product and request an RMA (Return Merchandise Authorization) number and return shipping address.
  • Return the product in it’s original packaging and apply tape around the cap to help prevent leaking. Include the RMA number on the package. It is recommended that packages be shipped with a tracking #.
  • Your payment will be refunded, less shipping, upon receipt of merchandise in good condition.